Frequently asked questions

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Bank of England Base Rate Change

This is the official interest rate set by the Bank of England's Monetary Policy Committee.

It has increased the base rate from 5.00% to 5.25%.

If you have a mortgage product that is linked to the Bank of England Base rate, then your monthly payments will change. We will confirm the changes in writing to you shortly.

No, your mortgage Terms and Conditions remain the same.

Fees and Charges

Our updated fees and charges tariff is effective from 31 March 2022.

All customers were pre-notified of the changes in January 2022 as part of the annual statement communication giving advance notice of the changes to customers.

We’ve carried out a comprehensive review of the work we do in regard to each request, and therefore the costs that we incur to complete the activity. The fees we charge have a direct relationship to business and third-party costs and the new charges reflect this cost.


Effective from 31 March 2022, the new tariff is displayed on the following websites:

Fees are applicable as at the date any application is made, so any fee paid at that time was correct.